Terms and Conditions
1. Introductory Provisions
i. These terms and conditions govern the relationship between our company Progressum d.o.o., Spodnje Škofije 17a, 6281 Škofije, Slovenia, with company registration number: 8355045000 and VAT ID: 72387416, as the seller and operator of the online store at www.aquaalta.eu, and you, the customer entering into a purchase agreement with us.
ii. We apply a unified approach to all our customers, ensuring equal benefits whether or not they are frequent users of our products. The rules set out in these terms and conditions apply to all our customers.
iii. These terms and conditions cover purchases made through our online store, available on the domains www.aquaalta.eu and www.aquaaltaskincare.com.
2. Conclusion of the Purchase Agreement
i. You can conclude a purchase agreement with us remotely via the online store.
ii. When placing an order through the website form, it is considered a draft of the purchase agreement. Upon submission, you will receive an email confirming receipt of your order and the conclusion of the purchase contract. The purchase contract is concluded upon our confirmation of the draft and dispatch of the ordered goods. You will be notified by email once the goods have been shipped.
iii. We supply goods only in quantities suitable for household use. In special cases (especially during discounts or clearance sales), we reserve the right to set a maximum quantity per order.
iv. Orders are submitted by clicking the "Order" button. Before submitting, you can review and correct any errors. If incorrect details were submitted, you can notify us of changes via info@aquaaltaskincare.com.
3. Withdrawal for No Reason
i. According to transposition of the European Union rules (Slovenian law ZVPot-1), you have the right to withdraw from an online purchase agreement within 14 days of receiving the goods, without giving any reason.
ii. To exercise this right, you must notify us of your decision to withdraw within the specified period. The best way is to email us at info@aquaaltaskincare.com, clearly stating the contract you wish to withdraw from. We will send you a withdrawal form and return instructions.
iii. If you withdraw from the contract, we will refund the purchase price. If withdrawal occurs within 14 days of receipt, we will also refund the original delivery costs. Refunds will be issued without delay and no later than 14 days after withdrawal. However, we may withhold the refund until the goods have been returned. Refunds will be issued using the same payment method unless agreed otherwise.
iv. Goods must be returned immediately and no later than 14 days after withdrawal. If the seller sent free additional goods ("gifts") with your order, these must also be returned. The refund may be delayed until the gift is returned. We'll provide return instructions via the contact above. Return shipping costs are the responsibility of the customer.
v. You are legally liable for any diminished value resulting from use beyond what is necessary to inspect the goods (e.g., continued use of a serum after initial testing).
4. Complaints and Claims
i. If goods are defective upon delivery, you may receive a gift voucher or replacement. If a replacement is not possible or practical, you may request a price reduction or, in cases of major defects, withdraw from the contract.
ii. We are liable for defects that occur within two years of receipt or before the expiry date indicated on the packaging.
iii. Goods are considered defective if they lack advertised or usual properties, are unfit for use, do not meet legal requirements, or were delivered in the wrong quantity. Note: hypersensitivity or allergic reactions alone are not considered defects. Deficiencies in free gifts or bonuses are also not treated as product defects. Product images are for reference only and may differ from actual packaging due to manufacturer updates.
iv. For questions or complaints, email us at info@aquaaltaskincare.com. We will notify you by email of your complaint's status (received, accepted, or rejected) and may also contact you by phone.
vi. We will decide on complaints promptly. Processing (including issue resolution) should not exceed 30 days; otherwise, you may withdraw from the contract. Your cooperation is essential to meet these timelines.
vii. In the case of a justified complaint, we will cover return shipping costs.
5. Payment and Delivery
i. You can choose from the available payment and delivery options. Before finalizing your order, we will inform you of the selected methods and any associated costs.
ii. Orders can be paid via a pro forma invoice sent by email or through PayPal.
iii. Packaging and delivery to all EU member states are free of charge.
iv. Order preparation begins once you receive the confirmation email or we receive your payment. Orders are shipped no later than 4 working days after that.
v. We offer various discounts, gift vouchers, and promo codes. Their use is subject to conditions which we will notify customers about. Unless stated otherwise, only one voucher of the same type can be used per purchase and cannot be combined. If the value of a gift voucher exceeds the order total, the difference is neither refunded nor transferable.
6. General Information
i. In accordance with income reporting laws, we are obligated to issue an invoice.
ii. Our online store is available within the European Economic Area. Consequently, we provide a link to the Online Dispute Resolution (ODR) platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
iii. Contracts are concluded in Slovenia and subject to Slovenian law.
iv. The company is not a VAT payer; therefore, VAT is not charged according to Article 94(1) of the Slovenian VAT Act (ZDDV-1). Prices are final, as payable by the customer.
v. By placing an order, you agree to receive your invoice electronically. The invoice is sent with the shipping confirmation. If you prefer a paper invoice, please request it, and we’ll include it with the shipment.
vi. All prices, including discounts, remain valid until further notice or while supplies last.
vii. By subscribing to our newsletter, you agree to receive occasional updates, offers, and promotional content. We commit not to misuse or share your email address. You can unsubscribe at any time.
viii. These general terms apply from June 10, 2025, onward.
7. Additional Legal Provisions
i. The brand name AQUA ALTA® is a registered trademark of Progressum d.o.o. and is protected under applicable intellectual property laws. Any unauthorized use, reproduction, or imitation of the trademark is strictly prohibited and may result in legal action. Prior written consent is required for any use beyond fair or descriptive references permitted by law.
ii. Unless otherwise indicated, all content on this website—including but not limited to text, images, graphics, illustrations, icons, and design elements—is the intellectual property of Progressum d.o.o. and is protected by copyright and related rights. No part of this content may be copied, reproduced, distributed, published, or otherwise used for commercial or public purposes without the express prior written consent of the rights holder. Limited personal, non-commercial viewing is permitted.
iii. The information provided on this website is for general informational purposes only and does not constitute medical advice. This website does not diagnose, treat, or recommend treatment for any medical or dermatological condition. Users are advised to consult a qualified medical professional or dermatologist for diagnosis or treatment of any skin condition or health concern.
iv. All products offered on this site are intended for cosmetic use only and are provided “as is,” subject to mandatory legal warranties under applicable law. While we strive for accuracy, we make no express or implied guarantees beyond what is required by law, including warranties of fitness for a particular purpose, unless explicitly stated on the product packaging or documentation.
v. While every reasonable effort is made to ensure the accuracy, completeness, and currency of the information provided, Progressum d.o.o. makes no guarantees in this regard. The company shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of or reliance on the website or its content, including any errors or outdated information.
vi. The company collects certain personal data from customers. The types of personal data, the purposes for which they are used, and the legal bases for data processing are defined in the document “Privacy Policy,” which forms part of these Terms and Conditions and is available at the following link: https://www.aquaalta.eu/privacy-policy.